What is your returns policy?
Customer satisfaction is important to us! If you are unhappy with the merchandise you received for any reason, simply return it to us and we will happily provide an exchange, credit or refund under the following conditions:
- Merchandise must be returned within 7 days of delivery for refund or 14 days for credit.
- Merchandise must be in saleable condition with all tags attached.
- Merchandise must not be worn, damaged, altered or washed.
- You must contact us by email or phone before returning the item.
- Unfortunately we cannot accept international returns.
- This policy does not affect your statutory rights.
- SALE ITEMS ARE NON-RETURNABLE.
How do I make a return?
- Email us at email@example.com to let us know what you would like to return, why and if you would like an exchange, credit or refund.
- Ensure the garment is in original condition with tags attached.
- Package up your item securely and send back within 14 days using a traceable service.
- Unfortunately, Denim Iniquity cannot be held responsible for parcels without tracking that have not been received back. Therefore, we recommend using a traceable service with signature on delivery.
Do you cover the cost of returns?
Items are to be sent back to Denim Iniquity at the cost of the customer, we will cover the cost of sending the new item to you (Australia only).
Have you received my return?
Please allow up to 3 working days upon us receiving your parcel to process your return. We recommend you send your item back using a traceable service so you know when we’ve received it. Your can always contact us to double check.
When should I expect my refund to clear?
Please allow up to 3 business days from the date we receive the package to process your refund. From there, the funds can take between 24-72 hours to clear.
PayPal refunds are instant once processed.
How long do credit notes last?
Can items I buy online be returned in store?
Yes, if you prefer to come in-store to swap or return an item. Merchandise must be returned within 14 days.